The Customer has a right to cancel the sales contract as per the terms set forth below. The Customer is not obliged to include the reason for cancelling the sales contract. Such cancellation shall be made in writing or by the return of the products within seven days of receipt of the products by the Customer to the Company.Our standard returns period is 30 days. This is for unused items (if they are not required or a customer changes their mind) returned in new condition with packaging and tags.
The Customer bears the risk of the returned products.
The above right to cancellation does not exist with regard to products made according to the Customer’s specifications which are personalised or with regard to footwear or which are not suitable for return due to their nature and/or constitution. Customers’ statutory rights shall remain unaffected.
In relation to personalised items, the Customer hereby acknowledges its sole responsibility for created designs. The Company is not required to review Customers’ designs and therefore the Customer is responsible for ensuring that the design does not infringe intellectual rights of third parties.
Customer-generated designs are user-generated content and the Customer agrees that it shall have no claims against the Company. All posted designs become the property of the Company.
The Company has the right to set off any depreciation of products returned in case of (mis)use of the products. This is not applicable if the depreciation is the sole result of the examination of the products.
The return of the products shall, as much as possible, include the original packaging, and shall be posted to the following address:
Webb Ellis Limited
Returns Department
5 & 6 St. Matthew’s Street
Rugby
Warwickshire
CV21 3BY
Should the Company accept a return it receives from a customer, payments already received in relation to the returned product only shall be refunded as soon as possible and, in any case, within 30 days of the date, the Company accepts a return. For the avoidance of doubt, the Company shall not refund any postage costs the Customer incurs as a result of returning the product to the Company, save in relation to products that the Company deems in its absolute discretion to be faulty.
In case a Customer wishes to file a written complaint regarding any part of concluding or executing a sales contract following an order made by the Customer via the Website, the Customer is entitled to do so at the following address:
Webb Ellis Limited
Website Customer Services Department
5&6 St. Matthew’s Street
Rugby
Warwickshire
CV21 3BY